ITSM project Manager (Servicenow) – £70K – 12 months FTC

ITSM project Manager (Servicenow) – £70K – 12 months FTC – Cambridgeshire once a month

ServiceNow ITSM Project Manager

Location: Remote – Occasional travel to Cambridgeshire

Exalto Consulting is supporting a global manufacturing organisation in the search for an experienced ServiceNow ITSM Project Manager to lead the delivery of strategic service management initiatives across an international business. This is initially a 12 month FTC role paying up to £70,000 basic salary, mostly remote with little travel to Cambridgeshire as and when needed, wouldnt be often and you would receive plenty of notice beforehand.

Key Responsibilities

• Lead the delivery of ServiceNow ITSM projects from initiation through to implementation and handover.
• Manage project scope, timelines, budgets, risks, and dependencies.
• Engage with business and technology stakeholders across multiple regions and countries.
• Work closely with ServiceNow specialists, internal teams, and third party partners to ensure successful outcomes.
• Drive effective governance, reporting, and communication throughout the project lifecycle.
• Support process improvement initiatives across Incident, Problem, Change, Request, and Service Catalogue management.
• Ensure solutions align with business needs and contribute to operational efficiency and service excellence.

What We’re Looking For

• Proven experience delivering ServiceNow ITSM projects as a Project Manager.
• Strong understanding of IT Service Management principles and best practices.
• Experience working within global manufacturing environments.
• Ability to manage complex stakeholder groups across different functions and geographies.
• Strong planning, communication, and leadership skills.
• Experience managing multiple workstreams and third party suppliers.
• A structured approach to project governance, risk management, and delivery.

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