ITSM Process Improvement & CSI Leader

Global Payments is seeking an ITSM Process Improvement Analyst to drive continual service improvement across ITSM practices, governance, and tools, delivering better user experiences and productivity. You will work with senior leaders and cross‑functional teams to define and implement ITSM strategies and solutions.

This is a fast‑moving, highly collaborative role that requires stakeholder empathy, strong technical acumen, and the ability to lead across boundaries.

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