Senior Case Manager

Key Responsibilities

• Manage a complex caseload, completing thorough assessments, goal setting, and formulating comprehensive case management plans with detailed, costed recommendations.
• Commission, oversee, and review tailored care and rehabilitation packages, collaborating directly with multidisciplinary teams, clients, and their families.
• Provide clinical supervision, mentoring, and professional guidance to case managers, actively supporting performance appraisals and clinical development.
• Foster and expand key external relationships with personal injury solicitors, insurers, and referrers to support ongoing business development.
• Maintain rigorous documentation standards and provide clinical cover for the Clinical Lead during periods of absence.

Required Skills & Experience

• Current UK professional healthcare registration (such as NMC, HCPC, or Social Work England) in Nursing, Occupational Therapy, Physiotherapy, or Social Work.
• A minimum of five years of professional healthcare experience, including at least two years dedicated to complex case management.
• Demonstrable track record of delivering clinical supervision, mentoring colleagues, and leading teams.
• Solid practical understanding of the personal injury litigation process and medico-legal reporting expectations.
• Outstanding communication, stakeholder engagement, and autonomous caseload management abilities.

Nice-to-have

• Working knowledge of Care Quality Commission (CQC) standards and regulatory compliance frameworks.
• Direct background coordinating rehabilitation for catastrophic conditions, including acquired brain injury, spinal cord trauma, or complex orthopaedic injuries.
• Previous involvement with safe recruitment practices within care commissioning.

What We Offer / Why Join

You will step into a pivotal leadership post without losing direct, life-changing involvement with your clients. You will enjoy a comprehensive package including 25 days annual leave plus bank holidays, your birthday off, an employer-contributed pension scheme, and access to a health plan. Our clients team benefits from continuous training support, an employee discount scheme, and a confidential Employee Assistance Programme. Above all, you will join a collaborative environment where your clinical expertise directly shapes best practice and empowers people with complex conditions to achieve their fullest potential.

Sentra Care connects high-performing healthcare professionals with forward-thinking care providers.

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