ITSM Process Improvement Lead

Global Payments Inc. is seeking an ITSM Process Improvement Analyst to join the ITSM Office, driving continual service improvement and governance across ITSM practices.

You will partner with multiple teams and senior leaders to define and implement ITSM strategies, improve user experiences, and enable operational efficiencies. The role requires strong collaboration, strategic thinking, and a customer-obsessed approach, with a focus on educating users and stakeholders on ITSM tools and best

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