TPA – Client Executive

Overview

Join to apply for the TPA – Client Executive role at Crawford & Company

Location: London, England, United Kingdom

Responsibilities

• Manage the customer relationship at multiple levels for existing portfolio of clients.
• Responsible for value delivery to clients including plan performance, account management and service results.
• Manage new business and growth opportunities with existing & new Crawford clients.
• Manage and develop client relationships
• Take a pro-active consultative approach to understand client needs.
• Identify cause and effect relationships, patterns and trends.
• Work within the Global TPA team, and wider international group functions as appropriate to build robust solutions to meet client needs.
• Contribute to continuous improvement of Crawford services and delivery.
• Constructively engage with the Crawford network to ensure delivery of agreed service.
• Uphold Crawford Code of Business Conduct at all times.
• Demonstrate high levels of Integrity, Client Focus, Professionalism and Teamwork.
• Timely reporting and provision of management information as required.
• Ensure awareness and compliance with all corporate governance requirements (as well as general company policies and procedures).
• Actively seek to develop oneself and take responsibility for your own training and development.
• Negotiate contract and pricing terms throughout the relationship period.

Qualifications

• Able to reprioritise objectives to meet changing business needs.
• Generates innovative solutions, which improve performance, processes or services.
• Develops appropriate relationships to achieve objectives.
• Demonstrates ability to solve complex problems and analyses and applies appropriate solutions.
• Behave in a strongly Client focused way at all times.
• Demonstrate personal integrity in a way which is consistent with the company’s core values.
• Hardworking, passionate and motivated.
• Good understanding of industry.
• Proven experience in insurance claims environment.
• Proven ability to meet deadlines.
• Excellent communication and presentation skills.
• Resolution of issues as and when they arise.
• Ability to constructively provide internal and external feedback.
• Ability to work at a senior level within the company and the client.
• A good understanding of the Insurance market.
• Experience in an Insurance claims environment.
• Proven experience in client management.
• Good communication, report writing and presentation skills.
• The ability to deliver high standard results, promptly.
• Excellent organisational skills.
• Team player who also has the ability to work well using own initiative.
• Flexible approach – travel may be required (e.g., attending UK head office meetings).
• Flexibility with core hours to allow for communication through different time zones.

Seniority level

• Associate

Employment type

• Full-time

Job function

• General Business

Industries

• Insurance

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