Account Manager – IT & Managed Services
Location: Hybrid, South East England
Salary: £35,000-£45,000 + Commission + Benefits
About the Company
Are you ready to take the next step in your career? We’re a fast-growing, forward-thinking Managed Services Provider delivering exceptional IT, telecoms, and connectivity solutions to clients across the UK. With a near-perfect customer satisfaction score and multiple ISO accreditations (9001, 14001, 27001), we pride ourselves on innovation, reliability, and service excellence. Following a period of rapid growth and strategic acquisitions, we’re expanding our Account Management team – and we’re looking for a motivated, proactive Account Manager to join us on this exciting journey.
The Opportunity
This is a fantastic opportunity for a driven and customer-focused individual who’s passionate about building relationships and helping clients get the most out of their technology. You’ll manage and grow existing accounts, ensuring clients receive first-class service while identifying opportunities to expand our footprint across our full suite of services – including IT Support, Connectivity, Telecoms, Mobile, Utilities, and Security.
What You’ll Be Doing
- Develop and grow existing customer accounts through regular calls, check-ins, and on-site meetings
- Identify and deliver cross-selling opportunities across our service portfolio
- Build strong, long-term client relationships to ensure renewals and retention
- Act as the main point of contact for client queries, working closely with internal support teams
- Maintain and update customer information within the CRM system
- Track opportunities, monitor pipelines, and report on account activity
- Keep clients informed on ongoing installations, upgrades, and projects
What We’re Looking For
- Proven experience in telecommunications or IT solution sales
- Track record of account retention, growth, and cross-selling
- Excellent communication and relationship-building skills
- Self-motivated, proactive, and highly organised
- Comfortable engaging with clients both over the phone and face-to-face
- Energetic, ambitious, and target-driven
- Confident working in a fast-paced, high-performance environment
What’s in It for You
- Competitive base salary + uncapped commission
- Hybrid working flexibility
- Ongoing training and development
- Supportive and social team culture
- The chance to be part of a growing MSP making real impact
*Rates depend on experience and client requirements
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