Job Description
What is the opportunity?
RBC’s Global Functions Technology (GFT) is seeking a Program Director to lead GFT’s delivery accountability within Project Europa – an enterprise-wide RBC strategic program impacting Finance, Risk, AML, HR, and Compliance. This is a high-visibility, high-impact leadership role operating at the intersection of enterprise transformation, back-office function delivery, and AI-enabled program execution.
Based in London, the Program Director serves as GFT’s primary delivery lead within the Europa program – facing off with back-office function stakeholders and their IT organisations, driving accountability across delivery teams, and ensuring GFT’s commitments within the enterprise program are met with quality and transparency.
As the role matures, scope may expand to include additional strategic programs with GFT impact, making this a foundational leadership position within GFT’s Strategic Programs practice.
Should you be shortlisted, do please let us know if you have any specific requirements for the interview.
This is a permanent, full-time role and requires 4 days in the 10 Fenchurch Avenue, London office.
What will you do?
Enterprise Program Representation
Serve as GFT’s delivery lead and primary representative within Project Europa, navigating the broader enterprise program structure while maintaining clear accountability for GFT’s scope, commitments, and delivery health. Operate effectively within a multi-sponsor, multi-function enterprise program environment; manage GFT’s interests and obligations with credibility and clarity. Lead activities on planning, delivery, and implementation to ensure GFT objectives within Europa are accomplished within approved timeframes, scope, and budget.
Back-Office Function Stakeholder Engagement
Serve as the primary GFT point of contact for back-office function stakeholders – Finance, Risk, AML, HR, and Compliance – building trusted partnerships and maintaining alignment on program priorities. Co-located in London, engage directly and consistently with UK-based function leadership; surface blockers, resolve competing priorities, and translate function needs into executable delivery plans. Establish, develop, and maintain strong relationships with RBC business, function, and T&O partners across the enterprise.
IT Delivery Accountability
Hold Functions IT delivery teams accountable to commitments; track delivery against milestones, elevate deviations, and drive resolution with function IT leadership. Assess and challenge delivery confidence levels across workstreams; intervene early when delivery health is at risk. Conduct delivery in accordance with RBC’s Program Management Framework, consistently applying RBC’s standard project management discipline.
AI-Enabled Delivery Lifecycle (AI DLC)
Champion and scale AI-enabled Delivery Lifecycle (AI DLC) practices across Europa workstreams; embed AI tooling into planning, estimation, status reporting, and risk identification. Coach delivery teams on AI DLC adoption; remove adoption roadblocks and track improvements in delivery velocity and quality. Partner with the AI DLC Centre of Excellence to identify Europa-specific use cases and surface learnings back into the broader GFT program community.
Governance & Structure
Design and operationalise a fit-for-purpose governance model – including steering committee rhythms, RAID management, decision logs, and escalation paths – calibrated to the complexity of a multi-function, cross-geography enterprise program. Bring structure and predictability to a fast-moving, high-ambiguity environment; build repeatable operating mechanisms progressively without waiting for perfect conditions. Champion and operationalise strong program governance and execution assurance processes. Provide senior leadership with timely, transparent updates on program risks, issues, and delivery performance.
Cross-Team Navigation & Communication
Navigate fluidly between business function teams, GFT delivery teams, enterprise program leadership, and T&O partners; act as a trusted translator across business and technology contexts. Manage program-level communications including executive status reports, steering committee materials, and stakeholder briefings. Create clarity out of ambiguity and focus effort decisively on the highest-value delivery priorities. Anticipate and quantify tactical, operational, and strategic risks; apply a risk-based approach to planning and escalation.
What do you need to succeed?
Experience & Domain
Demonstrable experience managing large, complex transformation programs in financial services – depth of real-world experience matters more than formal credentials. Deep domain familiarity with at least one back-office function – Finance or Risk expertise preferred; working knowledge of AML, HR, or Compliance an asset. Proven experience managing programs with UK-based or multi-geography stakeholders; comfort operating across time zones and or
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