Account Manager

Overview

As an Enterprise Account Manager at TeamViewer, you own a portfolio of strategic accounts, driving gross and net revenue retention while pursuing expansion opportunities. You work with cross-functional teams to deliver value narratives, manage renewal timelines, and shape adoption across IT and business stakeholders. Your role focuses on renewals, multi-year terms, and effective coordination with Solution Engineers and Customer Success to protect and grow the book. You’ll contribute insights to product, marketing, and leadership through customer references and events. This is a chance to scale impact in a high-growth, inclusive tech company.

Pay / Benefits

• onsite onboarding at HQ
• competitive compensation including bonuses
• pension plan top-ups
• public transport-friendly offices
• e-bike lease (Germany)
• gym discounts and corporate benefits platform access separate from standard salary

Responsibilities

• Own a book of enterprise accounts with full accountability for retention and expansion
• Build and maintain account plans (stakeholder maps, renewal timelines, adoption status, expansion hypotheses, risk)
• Proactively manage renewals with value narratives and negotiate multi-year terms
• Identify, qualify, and close expansion opportunities (seats, products, use cases) through consultative approach
• Forecast weekly with accuracy (renewals and expansion) in Salesforce
• Collaborate with Enterprise Solution Engineers on validation and design, and with Customer Success/Support to resolve retention risks
• Coordinate with partners, distributors, and resellers on channel-sourced opportunities
• Contribute customer and market insights to Product, Marketing, and leadership; support references and events

Key requirements

• 3+ years in enterprise account management, renewals, or customer-facing sales with SaaS or technology
• Proven track record of retaining and expanding a book of business against targets
• Strong commercial skills: negotiation, multi-year structuring, procurement in mid-size/large organizations
• Consultative, solutions-focused approach engaging IT leaders and business stakeholders on value and roadmap
• Disciplined operator with weekly forecasting, account planning, and CRM hygiene (Salesforce)
• Excellent communication and presentation skills; comfortable in executive conversations
• Entrepreneurial attitude in a fast-changing, high-growth environment

• negotiation
• communication
• presentation
• Salesforce
• CRM hygiene
• solution design collaboration

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