Site Service Specialist – Mail and Print Room

Overview

In this role you support client operations on-site, ensuring equipment runs smoothly and post room services meet deadlines. You will manage and maintain printing and related hardware, provide on-site telephony support, and coordinate post and courier tasks under contract requirements. You’ll work in a collaborative Ricoh environment that values growth, inclusion and measurable impact, delivering reliable service to help clients operate efficiently.

Pay / Benefits

• flexible working
• wellbeing resources
• recognition programs (Imagine. Change. Awards)
• learning pathways
• mentoring
• career opportunities across functions and countries

Responsibilities

• Operate printing, wide-format and finishing equipment on site
• Provide telephony support to clients via incident management system
• Manage client fleet on-site per contractual requirements
• Process and prepare outgoing post and assist with postal enquiries
• Handle courier requests and deliver parcels by deadlines
• Assist in all post room services including franking and scanning
• Ensure post is delivered on time per site SLA
• Provide additional services to clients as requested under contract
• Report non-compliance, equipment damage or resource wastage

Key requirements

• Advanced knowledge of standard Microsoft Office packages
• Good knowledge of printers, copiers and scanners
• Proficient IT skills (Word, Excel, PowerPoint)
• Good knowledge of digital printing processes
• Good working knowledge of Fiery imposition applications where applicable

• Microsoft Office (Word, Excel, PowerPoint)
• Printers, copiers, scanners
• Digital printing processes
• Fiery imposition applications

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