Company: Salesforce
Location: London
Job Description:
Overview
As a Customer Success Manager for Signature Success, you partner with Salesforce customers to maximize value and ensure renewal. You will serve as the trusted advisor to executive sponsors, orchestrating deliverables and coordinating cross-functional teams. You’ll manage high-severity incidents and guide adoption of new features while keeping customers aligned with their business outcomes. This role combines deep platform knowledge with strategic relationship management at scale.
Responsibilities
- Be the single point of accountability for Signature deliverables, experience, renewal, and expansion
- Cultivate relationships with executive sponsors and decision-makers within customer organizations
- Coordinate the Signature Success catalog of services for each customer
- Provide proactive guidance on Salesforce features based on customer interests
- Advise on adoption of new features and release schedules and identify potential risks
- Communicate the value of Signature Success and ensure internal teams understand it to support renewals
- Advocate for customers during triage and resolution of high-severity incidents
- Occasional travel to customer sites and after-hours availability as needed
Key requirements
- 8 years of work experience in Technical Customer Success, Salesforce CRM or SaaS, project leadership, or related fields
- Experience with Salesforce Sales Cloud and/or Service Cloud or a competing platform
- 4+ years in management consulting services
- Exceptional communication and presentation skills with ability to influence at all organizational levels
- Ability to translate technical concepts into business terms and map requirements to technical features
- Knowledge of software development processes and design methodologies
- Experience leading cross-functional teams to resolve customer needs or projects
- exceptional communication
- influencing at executive level
- cross-functional collaboration
- Salesforce Sales Cloud
- Sales Cloud Consultant
- Service Cloud
…
Posted: October 23rd, 2026