Senior Manager, HR Process Excellence

Overview

As Senior Manager, HR Process Excellence, you will lead the design and continuous improvement of HR processes across Verve. You’ll partner with HR leadership to simplify and scale the employee lifecycle, driving measurable improvements in quality and user experience. You’ll champion automation and data-driven decisions, shaping processes that support rapid growth. This role offers a chance to influence how HR services are delivered across a global organization and to build sustainable, scalable change.

Pay / Benefits

• Bupa HealthCare Plan
• Aviva Corporate Pension Scheme (Verve contributing 3%)
• Personalized Benefits Platform (up to 50/month)
• 25 days vacation + 3 Wellness days
• annual training budget and internal webinars

Responsibilities

• Act as the SME for HR process excellence and provide guidance across HR initiatives
• Lead end-to-end assessment, design, redesign and optimization of HR processes across the employee lifecycle
• Identify opportunities to remove inefficiencies and duplication and improve process effectiveness and user experience
• Champion simplification and scalability, challenging legacy processes
• Deliver multiple HR process improvement initiatives (e.g., recruitment, onboarding, lifecycle management, HR operations, performance, talent, reward, offboarding)
• Develop business cases, quantify benefits and define success criteria for improvements
• Oversee implementation of changes to ensure practical, scalable, and simple solutions
• Build strong relationships with senior stakeholders and act as trusted adviser on process design and improvement
• Partner with HR Ops and Intelligence to drive automation and better use of HR systems
• Promote data-driven decision-making and digital solutions across the employee experience
• Support adoption of redesigned processes through stakeholder engagement, training and change management
• Provide tools and knowledge to sustain improvements and share best practices across HR

Key requirements

• Significant experience in HR process improvement, change management/transformation
• Experience leading end-to-end process improvements in a global, rapidly growing organization
• Strong understanding of HR processes across multiple lifecycle areas
• Proven ability to manage multiple initiatives from assessment to benefits realization
• Strong stakeholder management and ability to influence senior leaders
• Ability to lead change and embed sustainable improvements
• Knowledge of process excellence methods (Lean, Six Sigma, value stream mapping, root cause analysis)
• Strong analytical skills to interpret data, establish baselines and measure outcomes
• Understanding of HR technology, automation, and digital self-service in enabling transformation
• Exceptional communication, facilitation and presentation skills with ability to influence at all levels

• Stakeholder management
• Influence and negotiation
• Change leadership
• Lean
• Six Sigma
• Value stream mapping

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