Consultant

Overview

In this role you will manage and grow a portfolio of SME-focused employee benefits clients, focusing on Private Medical Insurance and Group Risk solutions. You will work within Howden’s Employee Benefits & Wellbeing Small Business Solutions team to deliver expert advice, foster strong client relationships and drive revenue and retention. You’ll combine technical knowledge with proactive client management to provide tailored benefit strategies and ensure compliant, high-quality service. This is an opportunity to shape client outcomes through cross-functional collaboration and insightful market understanding, contributing to Howden’s client-centric growth.

Pay / Benefits

• flexible hours*
• hybrid working*
• reasonable accommodations
• career development opportunities

Responsibilities

• Manage and develop a portfolio of SBS SME clients and advise on insurance products
• Respond quickly and accurately to client queries and maintain proactive follow-up with clients and insurers
• Build and lead relationships with clients while providing specialist insurance guidance
• Provide technical advice on policies and collaborate with colleagues when needed
• Maintain up-to-date systems and records, and support both existing and new business activities
• Develop external relationships with clients, prospects and insurers, focusing on PPA-based offerings
• Ensure compliance with policy, process, and training requirements and contribute to process improvements
• Support line manager on nominated business projects and enhance client experience to drive retention and cross-sell

Key requirements

• Proficiency in advising on Private Medical Insurance and knowledge of broader Employee Benefits (Group Risk & Protection, Wellbeing, Pensions)
• Strong relationship-building and client management capabilities
• Knowledge of regulatory compliance and ability to follow and improve processes
• Experience with cross-functional collaboration and working with internal and external stakeholders
• Ability to manage a portfolio and respond to market opportunities
• Good data management and use of systems for client information and reporting

• customer focus
• strong communication
• proactive and collaborative
• Private Medical Insurance knowledge
• Group Risk & Protection
• Wellbeing and Pensions knowledge

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