Application Support Engineer

Overview

In this role you’ll join Shawbrook’s CTO team to support core applications and ensure secure, reliable, and high-performing systems. You’ll collaborate with technology leads across data, corporate technology and information security, plus delivery managers and business stakeholders. You’ll provide operational end-user support to boost efficiency and user experience while maintaining system stability. You’ll contribute to a fast-paced, innovative culture that values diverse perspectives and responsible technology.

Pay / Benefits

• market leading family friendly policies
• Headspace mindfulness app
• Peppy fertility/menopause support
• Employee Assistance Programme (EAP)
• Cycle to work scheme
• Contributory pension scheme & death in service

Responsibilities

• Support core applications to ensure performance, reliability, robustness and security
• Provide operational end-user support to Shawbrook and subsidiaries, driving efficiency and user experience while maintaining stability of end-user systems

Key requirements

• Bachelor’s degree in Technology, or equivalent professional experience
• Proven experience in application or technical support within banking/financial industry
• Strong analytical and problem-solving abilities
• Excellent communication and presentation skills
• Experience with banking regulations and compliance requirements
• AWS/Azure cloud experience
• Excellent organisational and planning skills
• Accuracy and attention to detail
• Proactive, self-motivated, able to work on own initiative
• Strong team player with excellent interpersonal skills

• analytical thinking
• clear communication
• collaboration
• application support
• technical support
• banking regulations and compliance

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