Senior UX Researcher

Overview

As a Senior UX Researcher, you will drive mixed-method user research across mid-size and complex programs, shaping strategy and outcomes. You will lead research efforts from discovery to delivery and collaborate with cross-functional teams to translate insights into user-centered design improvements. The role combines leadership with hands-on research and design thinking to advance accessibility, inclusion, and business impact. You’ll split time between home and in-office collaboration in Edinburgh, contributing to a scalable research practice and mentoring colleagues.

Responsibilities

• Lead and deliver mixed-method user research for mid-size and complex projects and programs; contribute to the broader research strategy
• Make research decisions, resolve barriers, and ensure insights inform user-centered design decisions balancing user and business needs
• Engage in end-to-end design processes from problem understanding to prototyping and iteration
• Utilize design skills to translate insights into ideas and concepts with design specialists
• Collaborate across disciplines and stakeholders to ensure research translates into improvements to customer experiences
• Coach, mentor, and share best practices to grow research capability within the team
• Lead cross-discipline collaboration on complex initiatives with clear deliverables
• Communicate the value and impact of research to diverse audiences and manage stakeholder expectations
• Shape research standards to improve quality, accessibility, inclusion, and scalability
• Contribute to the research community by sharing knowledge and mentoring others

Key requirements

• Strong understanding of user-centred design and comprehensive knowledge of user research methods
• Experience embedding accessibility and inclusion into research and design
• Proven experience delivering user research for mid-size and complex digital product/service programs
• Experience working in multidisciplinary teams and collaborating with cross-functional partners
• Proven leadership skills and stakeholder management abilities
• Experience defining and leading user research projects at pace using agile delivery methods
• Strong skills in design thinking, research, data analysis, facilitation, and storytelling
• Practical design skills across the end-to-end design process including prototyping and iteration
• Experience coaching and mentoring to develop research capability

• communication excellence
• stakeholder management
• leadership and mentoring
• user research methods
• design thinking
• facilitation

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