Application Support Analyst

Overview

As an IT Application Support Analyst in the London CIT Business Support Team, you provide front-to-back production support for the commodities platform used across pricing, risk, market data, P&L, settlements, and trade confirmations. You will work closely with traders, risk managers, and back/middle offices on a global, on-site basis. You’ll monitor, configure, and troubleshoot the system, logging incidents and coordinating with the core development team for fixes and enhancements. The role includes first-line support, overnight batch issue resolution, and release management, offering impact across the trading lifecycle.

Responsibilities

• Monitor the commodities platform to ensure front-to-back functionality
• Configure system settings and parameters
• Analyse and resolve production support issues (technical and functional)
• Field questions from CIT personnel (traders, marketers, risk managers, middle/back office) and inform them of issues and changes
• Log incidents and coordinate with the core development team for fixes/enhancements
• Contribute to first-line support rota including early shifts and on-call for overnight/weekend support
• Participate in release management activities

Key requirements

• Strong problem-solving and communication skills
• Ability to engage with multiple teams (trading, risk, operations, accounting)
• Ability to quickly learn diverse product and process knowledge
• Intermediate SQL skills
• Python or other programming skills
• Windows infrastructure(servers) knowledge
• Scripting languages (PowerShell) and Windows environment competence
• Front-to-back process understanding
• Knowledge on commodities/PNL/pricing is a plus

• Strong communication
• Cross-functional collaboration
• Proactive issue resolution
• SQL
• Python
• PowerShell

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