Enso Recruitmentare delighted to be partnering with an internationally operating technology business with a significant presence across global markets.
They are now on the lookout for a Senior Technical Support Engineer to join their Belfast team and play a key role in delivering exceptional end user support across a fast-paced, high-stakes environment.
The Opportunity
This is a senior, hands-on technical support role where no two days are the same. Youll act as a key escalation point for high-complexity incidents, lead by example in onsite delivery, and contribute to continuous improvement across end user services.
Its a role that demands strong technical judgement, composure under pressure, and a genuine commitment to service excellence.
Key Responsibilities
- Lead advanced troubleshooting of complex software, hardware, market data, telephony, and system issues, ensuring timely resolution of priority incidents
- Act as the senior escalation point within the support function, driving adherence to major incident processes and ensuring critical issues receive immediate and appropriate action
- Deliver confident, professional interactions with end users at all levels, including trading floor environments
- Work closely with cross-functional IT teams to resolve complex challenges and improve support workflows
- Mentor and support junior team members, promoting knowledge sharing and consistent service standards
- Lead diagnostic activities for hardware failures and provide expert guidance on maintenance and preventative actions
- Ensure all incidents and updates are fully and accurately captured in ServiceNow, taking ownership of assigned tickets from start to resolution
About You
- A strong background in technical desktop support, with experience working in demanding, fast-moving environments
- Confident working with SCCM, Active Directory, Windows 10/11, macOS, and Office 365
- Hands-on experience with market data platforms such as Bloomberg, LSEG, or ICE
- Comfortable supporting AV and collaboration tools including Cisco, Webex, and MS Teams
- Familiarity with MFA solutions such as Okta and a solid grasp of networking fundamentals including TCP/IP and DNS
- Experience working within ITSM frameworks and using tools such as ServiceNow
- A natural problem solver who stays calm under pressure and can manage competing priorities without dropping the ball
- A strong communicator who takes pride in delivering a great experience for end users at every level
Benefits
- Salary: Up to £50k
- On-site working
- Discretionary bonus
- Pension
- Private healthcare
- Ongoing learning and support
To find out more about this opportunity, submit your CV, or reach out to a member of the Enso Recruitment team today!
Skills:ServiceNow Active Directory Office 365 Cisco ITSM
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