Manager, Information Technology

Overview

In this role, you will lead the end-user support function across EMEA and oversee the global Endpoint and Workplace Technology team from London. You combine strong leadership with hands-on technical depth to guide decisions, mentor the team, and resolve complex issues. You will drive the modernization of device management and office technology to deliver a seamless employee technology experience. This is a collaborative, high-energy environment that values inclusion and cross-regional impact.

Pay / Benefits

• hybrid work arrangement
• 18 remote workdays per quarter
• inclusive culture
• opportunity to shape device management modernization

Responsibilities

• Manage end-user support across EMEA including the London team and Executive Support Specialist
• Own difficult incidents, executive issues, and recurring problems with direct team involvement
• Set daily priorities, clarify ownership, and oversee delivery of support and project work
• Lead Workplace Technology services (AV, meeting/event support, office operations)
• Lead endpoint management operations, ensuring security, health, and consistent user experience
• Collaborate with IT teams and regional suppliers to fix issues and implement improvements
• Own service levels and operational performance, using data and feedback to reduce repeat issues and improve user experience

Key requirements

• Hands-on experience in user support, endpoint device maintenance, or corporate technology across multiple sites
• Experience managing Windows and macOS devices via Microsoft Intune and Jamf, including Windows Autopilot, app delivery, and device configuration
• Strong knowledge of Microsoft 365, Entra ID, endpoint security/compliance, collaboration tools, Cisco Room Kit, room technology, and basic networking
• Methodical troubleshooting approach to major incidents and root-cause analysis
• Hands-on ServiceNow experience (incident, request, problem, change, knowledge, reporting)
• Ability to guide a team, engage with senior partners, and work across regions
• Relevant technical and service-management certifications encouraged; practical experience valued
• 8+ years of relevant experience

• Leadership and people management
• Clear decision-making and mentoring
• Cross-regional collaboration
• Microsoft Intune
• Jamf
• Windows Autopilot

…