Customer Care Office Manager – Lead, Grow, Deliver

Confidential in Peterborough is seeking a Customer Care Office Manager to lead the Customer Care team and drive exceptional service across the customer journey. You will manage communications, coach staff, monitor KPIs and ensure adherence to policies and quality standards.

Working closely with the Customer Care Operations Manager and site teams, you’ll resolve escalations, support remedial works, and contribute to continuous improvement while maintaining strong relationships with customers and

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