Housing Support Worker

My client is an established housing provider based in The West Midlands looking to recruit an experienced Housing Support Worker on a temporary on-going contract.

As the Housing Support Worker, you will be supporting a caseload of clients with housing and tenancy related needs.

The Housing Support Worker duties

• Work with a caseload of 20 – 25 residents, providing up to 1.5 hours of tailored support to each resident
• Plan and deliver individualised support in accordance with support plans specific to the residents needs and risks.
• Assist residents in adhering to the responsibilities of their licence agreement and to any specific rules of their stay.
• Promote and encourage a balanced household environment and resolve any household conflicts that may arise.
• Be aware of the risks that residents and service users pose to themselves and others and to follow the Risk Assessment and Management procedure.
• Keeping detailed support logs of all contact with residents
• Being the first point of call for your resident
• Deliver 1 hour of face to face support per week per resident
• Ability to deliver additional telephone support and assistance
• Dealing with complex individual problems and helping residents to solve them
• Basic housing checks and room inspections
• Using initiative to highlight improvements that can be made in the way the provider operate and presenting them to management
• Competent with using IT systems and smart phones
• Reporting to management

Requirements:

• Must have a full UK Drivers Licence and access to own vehicle
• Must be able to travel and work within West Midlands ULEZ areas
• Must be able to satisfy an enhanced DBS check
• Must have experience working with vulnerable adults for at least 1 year
• Good written and verbal English communication skills
• Must be very confident with the use of and learning new IT systems
• Commitment to undertake necessary further training
• A genuine desire to help people with a compassionate nature.
• NVQ Lv. 2 or equivalent in Health and Social Care (desirable)

This role does require the suitable candidate to start immediatelyt as it is a temporary role initially for around 6-8 weeks.

The hourly rate for this role is 13.75 to 14.50 per hour PAYE. Working hours are full time and are from Monday to Friday, 9am to 5pm.

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