Senior IT Service Desk Lead – Hybrid, Mentoring & Improvements

Senior IT Service Desk Analyst at Drax Group, based at Drax Power Station, Selby, with on-site work and one day weekly from home. You will provide high-quality IT support, resolve incidents, handle service requests and coach junior analysts to improve processes and issue resolution.

You’ll lead escalations, ensure secure, customer-focused support, and contribute to continuous improvements in the service desk. A strong ITIL background and Microsoft tech expertise are essential.

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