Aftersales Service Advisor / Appointment Scheduler / Fair Oak / £30 K+ (DOE) & Benefits
Love cars and enjoy helping people? This could be the role for you!
Eclipse Car Sales is growing! Following our recent expansion into a new sales showroom, with over 200 cars in stock, we’re looking for an enthusiastic, organised Aftersales Service Advisor / Appointment Scheduler to join our experienced team in Fair Oak.
You’ll be the first point of contact for customers needing aftersales support, helping ensure their experience remains first-class long after they’ve driven away. From arranging workshop appointments to keeping customers informed about repairs, you’ll play a key role in delivering a smooth, professional service.
What You’ll Be Doing
- Booking vehicles into the workshop and gathering essential information to help technicians diagnose and resolve issues.
- Keeping customers updated on repair progress, explaining work required and providing realistic timescales.
- Handling aftersales enquiries and resolving customer concerns, with support from the Aftersales Manager.
- Arranging workshop appointments and managing courtesy car bookings.
- Obtaining customer authorisation and payments for repairs.
- Working with the Aftersales Manager to assess warranty claims and chargeable repairs.
- Supporting the wider team with sales enquiries where appropriate.
- Carrying out general forecourt duties, including moving vehicles and taking cars for MOTs and workshop visits.
What We’re Looking For
We’re looking for someone who is customer-focused, confident on the phone and comfortable working in a busy automotive environment.
Ideally, you’ll have:
- Good automotive knowledge and an interest in cars.
- Excellent communication skills and a professional telephone manner.
- Strong IT skills, including Excel, with the ability to learn new systems quickly.
- Excellent organisation skills and the ability to manage multiple tasks.
- A proactive, self-motivated approach and a commitment to delivering great customer service.
- Previous experience in a similar role would be an advantage, but it’s not essential if you have a good understanding of cars and the right attitude. You’ll work closely with the Aftersales Manager, with support as you learn the role.
Why Join Eclipse Car Sales?
- Join an experienced, supportive team.
- Be part of a growing dealership with a recently expanded showroom and over 200 cars in stock.
- Enjoy a varied role combining customer service, administration and automotive knowledge.
- Develop your skills and take on greater responsibility as you gain experience.
Interested?
If you’re organised, enjoy working with people and have a passion for cars, we’d love to hear from you!
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