Are you an organised administrator looking for a new challenge where no two days are the same? Do you enjoy building relationships, supporting customers and working collaboratively with a wider team?
We have an exciting opportunity for an
Internal Sales Administrator
to join our team in a job share role, providing vital support to our Customer Services and Sales functions. This is an ideal opportunity for someone seeking part-time hours while still playing a key role within a fast-paced manufacturing environment.
As one half of a successful job share partnership, you’ll work closely with your colleague to ensure seamless support for our customers, sales team and internal stakeholders. Strong communication, attention to detail and a collaborative approach will be essential to success.
About the role
As the first point of contact for many of our customers, you will provide administrative and customer support across a variety of activities, helping to ensure information is accurate, up to date and delivered efficiently.
Working closely with our external sales teams and site-based colleagues, you’ll help coordinate processes, maintain records, produce reports and contribute to delivering an excellent customer experience.
This is a varied role that offers the opportunity to build strong relationships across the business while developing your knowledge of our products, systems and manufacturing processes. Full training will be provided.
Key Responsibilities
Act as a key point of contact for customers and internal stakeholdersSupport the administration of customer accounts and sales activitiesMaintain accurate records, reports and system informationWork collaboratively with external sales and site teams to ensure smooth communication and coordinationAssist with customer enquiries and provide timely updates when requiredSupport continuous improvement of administrative processes and ways of workingEnsure all information is processed accurately and in line with company proceduresAbout you
We’re looking for someone who is highly organised, proactive and enjoys working in a busy environment where teamwork and attention to detail are essential.
You may currently be working in an Administration Assistant, Sales Administrator, Customer Service, Coordinator or Business Support role and be looking to develop your experience within a successful manufacturing business.
We’d Like to See:
Strong administrative experience, ideally within a manufacturing or production environmentConfident user of Microsoft Office applications including Excel, Outlook, Word and TeamsExcellent organisational skills with the ability to manage multiple priorities effectivelyStrong attention to detail and accuracyA positive, flexible and customer-focused approachAbility to work independently whilst building strong relationships across the businessExcellent communication and interpersonal skillsWhat’s Great About This Opportunity?
Flexible job share arrangement offering excellent work-life balanceVariety, responsibility and customer interaction every dayFull training provided on our systems, products and manufacturing processesOpportunity to work within a supportive and collaborative team environmentA role where your organisation, communication and teamwork skills can make a real impactPrevious experience within packaging or manufacturing is advantageous but not essential. If you’re organised, enthusiastic and enjoy working with people, we’d love to hear from you.
BenefitsCompetitive salary (pro rated)25 days holiday plus bank holidays (pro rated)Pension scheme, life assurance and income protectionEmployee Assistance ProgrammeEmployee DiscountsCycle to work schemeLocation
:
Lockerbie
Hours
:
This role is part time 16 hour per week role Monday and Tuesday 09:45 – 16:45
Contract Type
:
Permanent
About us
We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!
Fair recruitment at DS Smith
To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria
As a Safety-first employer, we are committed to maintaining the highest standards across our operations. Our approach to safety means going beyond minimum legal requirements and focuses on continuously elevating how we work safely-every day, at every level. Shortlisted candidates will be asked to complete a brief safety questionnaire as part of the selection process. This helps us ensure that everyone who joins our team shares our focus and commitment to design, operate and maintain injury-free workplaces for our employees and everyone who enters our facilities.
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