Hotel General ManagerVANRATH are delighted to be working EXCLUSIVELY with a well-established, historic boutique hotel on the North Coast of Northern Ireland to recruit an experienced and commercially minded Hotel General Manager.
This is a rare opportunity to take full charge of a distinctive heritage property in a high-volume international tourism destination. Although boutique in size, the hotel has a busy food and beverage operation, retail, group dining, functions and additional revenue streams, so it needs a hands-on leader with strong commercial judgement.
Reporting directly to the Directors, you will have full responsibility for the day-to-day running of the hotel, with the autonomy to make operational decisions within agreed budgets and policies. You will lead the management team, drive financial performance and make sure guests receive the highest standards of hospitality.
Salary: Competitive, depending on experienceHours: Full-time, permanent, with flexibility to work weekends, bank holidays and peak trading periodsReporting to: The DirectorsLocation: North Coast, Northern Ireland
About the RoleKey Responsibilities
Leading the Operation
- Take overall responsibility for the day-to-day operation and performance of every hotel department
- Lead the management team, including the Head Chef, Food & Beverage, Front Office, Housekeeping and ancillary teams
- Run the daily operational meeting, reviewing trading, staffing, guest feedback, functions and upcoming business
- Stay visible and hands-on, particularly in peak periods, and resolve operational issues without needing to escalate to the Directors
- Plan ahead for high-volume trading and seasonal demand, with the right management cover and staffing in every department
Commercial & Financial Performance
- Deliver agreed annual revenue, operating profit and departmental budget targets
- Monitor departmental profit and loss, control payroll, purchasing and operating costs, and take corrective action where needed
- Work with the Finance team on monthly management accounts, budgets and forecasts, and report significant variances to the Directors with proposed actions
- Maximise occupancy, average daily rate, RevPAR and additional revenue, while protecting service standards and profitability
- Support the Directors and Marketing team in developing international leisure, group, FIT and tour operator business, and in seasonal packages and promotions
Food & Beverage
- Take overall accountability for food and beverage performance, working with the Head Chef, who retains direct responsibility for the kitchen
- Hold a structured weekly meeting with the Head Chef to review function sheets, upcoming business, staffing and cost performance
- Make sure the kitchen works to agreed food cost and wage cost targets
- Oversee the delivery of restaurant service, group dining, functions, bar operations and takeaway, and make sure agreed supplier arrangements are followed
People & Culture
- Lead, motivate and develop all departmental managers and their teams, overseeing recruitment, induction, training and performance reviews
- Manage performance, conduct, grievances and disciplinary matters in line with company procedures and HR advice
- Promote a positive, respectful and accountable culture, with succession planning and internal progression
Guest Experience, Compliance & Maintenance
- Maintain consistently high standards of hospitality, cleanliness and presentation, personally engaging with guests
- Monitor guest feedback and online reviews, resolve complaints promptly and fairly, and make sure improvements are put in place
- Make sure the hotel complies with health and safety, fire safety, licensing, food safety and employment legislation, and maintains a top food hygiene rating
- Oversee planned and reactive maintenance and work with the Directors on property upkeep and refurbishment, keeping the hotel and its historic facilities well presented
- Report regularly to the Directors on financial performance, KPIs, staffing, compliance and business development
- Major expenditure, senior appointments, significant contracts and strategic decisions are agreed with the Directors.
What You Will NeedEssential
- Minimum 3 years’ experience in a General Manager or comparable senior hotel management position
- Proven experience in high-volume food and beverage operations
- Strong financial understanding, including P&L management, budgeting and departmental KPIs
- Demonstrated ability to lead and develop multidisciplinary teams
- Excellent communication, organisational and decision-making skills
- A hands-on leadership style and the ability to perform effectively under pressure
- Strong knowledge of hotel operations, guest service and regulatory compliance
- Full eligibility to work in the United Kingdom
Desirable
- Experience within a heritage hotel or high-volume tourism destination
- Experience overseeing retail, car parking or other additional revenue operations
- Knowledge of international leisure, group and FIT markets
- Experience managing departmental budgets and commercial growth strategies
What’s on Offer
- Competitive salary, depending on experience
- Full responsibility for running the hotel, with real autonomy within agreed budgets
- The chance to lead a distinctive, historic property in a world-class tourism destination
- Direct access to the Directors and the opportunity to shape the commercial direction of the business
For further information on this job, apply via the link or contact the VANRATH office for a confidential chat today.
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Skills:hotel manager general manager food and beverage manager deputy general manager
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