Senior Leader, End-to-End Customer Experience

Commsworld is seeking a Head of Customer Experience to own the end-to-end customer journey from order through live service and fault resolution. You will lead Order Management, Customer Service, the Customer Management Office and Service Management, unifying processes and measures across teams.

You will set one set of customer metrics, oversee service reviews, and act as the senior escalation point for service matters while driving improvements through AI tooling and automation.

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