Conversational Banking Experience Lead

HSBC Holdings plc is seeking an experienced Conversational Banking Journey Manager on a seconded basis in the UK. The role focuses on designing end-to-end bot journeys, leveraging Voice of the Customer insights, and delivering seamless customer experiences with cross-functional collaboration across Operations, Digital, IT and external partners.

You will drive improvements through data-driven analysis, staying aligned with regulatory and brand guidelines while enabling scalable AI-driven customer

#J-18808-Ljbffr…