Senior Data Analyst – Customer Insight

A Global Well Known household name is hiring a Senior Data Analyst into its Customer Intelligence team.

Job Description:

• Own the weekly performance reporting — subscriber base movement, churn cohorts, CRM campaign incrementality, payments recovery
• Maintain a standing view of subscriber behaviour across lifecycle stage, acquisition channel, offer type and engagement, by market
• Spot material shifts in cohort behaviour before they show up in aggregate churn
• Act as the primary client of the central Data & Insights team — set the analytical agenda, write the briefs, turn what comes back into retention intelligence
• Run the Voice of Customer programme, and surface where qualitative feedback contradicts what the behavioural data says
• Feed the 12-week rolling forecast and cohort LTV model
• 4–6 years in data analytics, business intelligence or performance insight
• Experience in a subscription business — SaaS, media, telecoms or digital subscriptions
• Predictive modelling, cohort analysis and behavioural segmentation, hands‑on
• Deep understanding of retention metrics: churn forecasting, cohort LTV, lifecycle stages, acquisition channel performance
• Proven at moving beyond reporting into strategic recommendations
• Experience commissioning work from a central data team through well‑defined briefs
• Comfortable presenting to Director and C‑suite stakeholders
• Voice of Customer experience — integrating qualitative feedback with behavioural data

full working UK Rights as there is no sponsorship on offer

This is an Urgent role with interviews happening next week and a smooth two stage interview process.

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