Senior Manager, Product – Fulfilment

Overview

As Senior Product Manager you own a defined product domain, shaping its vision, roadmap and outcomes in collaboration with UX, data and engineering. You translate brand and customer priorities into measurable product outcomes and lead discovery, experimentation and delivery with cross-functional teams. You drive value through evidence-based prioritisation, performance reviews and business cases, ensuring solutions align with customer needs and strategic goals. This role offers impact across fulfilment, commerce and web experience within a purpose-driven, collaborative culture.

Responsibilities

• Define and evolve the product vision, strategy and outcome-led roadmap
• Translate brand, customer and commercial priorities into measurable outcomes
• Own prioritisation across strategic, optimisation, compliance and run initiatives with clear sequencing
• Develop and sponsor business/value cases with expected benefits and investment trade-offs
• Partner with Engineering & Delivery on feasibility, dependencies and capacity constraints
• Lead product discovery with UX and Product Analysts including customer research and journey reviews
• Identify and validate opportunities using customer data, analytics and business insight
• Define problem statements, hypotheses and success measures for initiatives
• Lead experimentation and decide scaling/iteration/stop based on results
• Own product KPIs, OKRs and performance reviews with data-driven prioritisation
• Remain involved through refinement and delivery, ensuring alignment to outcomes
• Manage business acceptance of delivered solutions with Product Analyst-led UAT planning
• Collaborate with engineering to understand architecture, risks and delivery sequencing
• Support release readiness, adoption and capture delivery learning for future priorities
• Lead and develop the Product Analyst and maintain strong product management practices
• Collaborate with Senior UX Manager and Designers to shape decisions from discovery to optimisation
• Build trusted relationships with senior stakeholders focused on outcomes
• Lead product planning, roadmaps, discovery workshops and product showcases
• Promote a transparent, collaborative, evidence-led product culture across teams

Key requirements

• Significant experience managing complex digital or omnichannel products
• Ability to combine product strategy with hands-on discovery and delivery decisions
• Strong commercial and analytical capability with customer research and product analytics
• Experience developing business cases and prioritising opportunities
• Experience leading experimentation across digital customer journeys
• Strong cross-functional leadership and stakeholder management

• cross-functional collaboration
• stakeholder management
• facilitation
• product discovery
• OKRs and KPIs
• data-driven decision making

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