Digital Services Business Manager

Overview

As Digital Services Business Manager, you will provide senior leadership for finance, procurement, workforce, governance and administration across the St George’s, Epsom and St Helier Hospital Group. You will translate strategy into operational plans, implement robust systems and controls, and report on performance to support informed decision-making. You’ll advise senior leaders, manage competing priorities, and handle confidential information with integrity. This role combines financial stewardship with governance and people management to enable high-quality digital services at scale.

Pay / Benefits

• flexible working arrangements

Responsibilities

• Lead the development and continuous improvement of business management systems, policies, and controls across Digital Services
• Provide specialist advice and constructive challenge to the Digital Services Senior Leadership Team
• Translate strategic priorities into operational plans, reporting, and deliverables
• Maintain standards for administrative support and oversee key actions, deadlines, and risks
• Support directorate business plans, service objectives, and improvement programmes
• Represent Digital Services in governance forums and deputise for senior leaders as required
• Develop and monitor revenue/capital budgets and support forecasting and financial control
• Monitor expenditure, variances and forecasts; identify financial pressures and actions
• Oversee procurement activity, supplier management, and contract renewals
• Provide compassionate leadership to the Digital Services Administration Team and manage recruitment and workforce records
• Support governance, risk, assurance activities, including incident management and audits
• Coordinate responses to information requests and ensure compliance with data protection and records management

Key requirements

• Significant senior experience in business and service management within a large complex organisation
• Experience with financial management across multiple cost centres (budget setting, forecasting, cross-charging)
• Strong understanding of NHS/public-sector governance, financial controls, procurement, and workforce processes
• Ability to communicate complex information clearly to senior leaders and stakeholders
• Proven ability to develop and assure policies, processes, and systems for financial control, procurement, workforce, risk, governance and operations
• Commitment to NHS values, inclusion, staff wellbeing and continuous improvement

• strong communication and influencing skills
• relationship-management and stakeholder engagement
• compassionate and inclusive leadership
• financial management across budgets and cost centres
• procurement and contract management
• risk management and governance processes

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