Security Operations Manager

Overview

In this role you will lead security operations across two central London sites, ensuring a safe, compliant environment 24/7. You will act as the main site contact for security incidents and manage service delivery with licensed personnel. You’ll coordinate risk assessments, incident responses and liaise with external agencies while guiding a multi-site security team. This is a hands-on leadership position in a fast-paced security operations function that supports the client’s needs and safety standards. The opportunity offers shift-based work, a clear path for developing security management skills and exposure to cross-functional collaboration.

Pay / Benefits

• digital learning via OCS Academy
• Wagestream partial pay access
• retail perks via Hapi app
• professional growth opportunities
• inclusive and diverse workplace
• award-winning employer reputation

Responsibilities

• Lead security operations in line with requirements and manage site security incidents and escalations
• Ensure staffing levels with trained/licensed personnel and manage control rooms and systems
• Complete risk assessments and implement controls; conduct regular inspections, including out-of-hours
• Coordinate incident responses and manage security, health & safety and fire prevention requirements with colleagues
• Maintain relationships with external agencies (Police, Fire & Rescue) and supervise security teams
• Deliver team briefings, training needs, and ensure licences/competencies are current
• Maintain incident records, SOPs, risk assessments, and support management reporting and planning
• Monitor security expenditure and ensure proper use of IT/security systems
• Review incidents to identify service improvements and contingency readiness
• Support recruitment, training, and ensuring sufficient trained personnel for contingencies

Key requirements

• Valid SIA Door Supervisor and CCTV licences
• NSV clearance to SC level
• 3+ years resident in the UK
• BS7858 and BPSS clearance to be obtained prior to start; SC clearance during probation
• At least 2 years’ management experience in corporate security or similar environment
• Experience managing large security teams; strong leadership, communication and organisational skills
• Experience producing reports and chairing operational briefings
• Good IT skills (Microsoft Office and security systems)
• Understanding of Health & Safety, security compliance and risk management
• Ability to remain calm and make sound decisions during incidents
• Flexible approach to operational requirements
• Ability to meet vetting and licensing requirements

• Strong leadership
• Effective communication
• Organisational skills
• Security systems familiarity
• Microsoft Office
• Incident reporting

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