General Manager

Overview

In this role you will lead the hotel management team at The Hoxton, focusing on delivering the distinctive Hox Experience across Rooms and F&B while driving commercial success. You will shape brand standards in the local market and partner with central teams and owners to ensure top-tier guest experiences. This opportunity sits in a fast-growing, international hospitality group that values creativity, teamwork, and personal development. You’ll impact guest satisfaction, employee growth, and the overall reputation of The Hoxton in Holborn/Southwark.

Pay / Benefits

• discretionary incentive
• 25 days holiday + bank holidays
• pension
• private medical and life insurance
• food on shift
• free night at The Hoxton and dinner for two on start date

Responsibilities

• Lead the hotel management team to ensure the successful operation of The Hoxton, Holborn
• Own the commercial performance of the property
• Ensure brand standards are grounded in the local market and experiences
• Create exceptional guest experiences and elevate The Hoxton reputation
• Foster an inclusive, growth-oriented environment for staff
• Manage relationships with central teams and owners
• Collaborate across departments to deliver the Hox Experience

Key requirements

• Experienced, commercially savvy operator
• Passion for hospitality with guest-centred approach
• Hands-on leadership style, willing to work shifts
• Strategic and day-to-day operational capability
• Natural at leading and developing others, role modelling behaviors
• Team-oriented, resilient, adaptable, collaborative

• guest-centred service
• leadership by example
• team development and coaching
• collaboration with cross-functional teams
• flexibility and hands-on attitude
• humor and positive culture building

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