Client Success Manager, Legal

Overview

As a Client Success Manager, Legal, you drive adoption and value realization for Intapp in law firms. You’ll act as a trusted advisor to client stakeholders and coordinate with product and account teams to turn clients into long-term partners. You will analyze usage signals, guide proactive outreach, and expand client use of Intapp across the product suite. This role blends data-driven success plays with hands-on client guidance to optimize outcomes and renewals. Join a collaborative, growth-focused team shaping how law firms leverage Intapp at scale.

Pay / Benefits

• hybrid work in London
• training and continuing education reimbursement
• wellness and flexible time off
• family-formation benefits
• paid volunteer time off
• donation matching program

Responsibilities

• Monitor adoption data and engagement signals across a tier of legal clients to identify opportunities for proactive outreach.
• Execute data-triggered success plays to drive adoption and retention at scale.
• Leverage client feedback to identify and build new value-driving success plays.
• Serve as a responsive point of contact for inquiries on product usage, configuration, and best practices.
• Build initial proficiency in one Intapp solution and progressively expand expertise across the product portfolio.
• Consult with clients post-deployment to ensure solutions meet organizational needs and maximize features.
• Continuously reinforce knowledge of Intapp’s product portfolio, competitive landscape, and industry dynamics.

Key requirements

• 5+ years of client success experience serving professional services firms in the legal industry
• Experience using adoption and usage data to drive structured, playbook-driven outreach
• Ability to quickly build product proficiency and learn new solutions over time
• Exposure or experience with Intapp Compliance domain in law or professional services is beneficial
• Strong consultative and communication skills; ability to influence
• Strong analytical skills; ability to synthesize input into clear client-facing recommendations
• Resourceful problem-solver with results orientation and time management discipline
• Bachelor’s degree

• consultative mindset
• effective communication
• influencing and stakeholder management
• adoption analytics
• data-driven outreach
• Intapp product suite

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