Client Success Manager (SaaS) – Bilingual Preferred

Overview

In this Client Success Manager role, you guide customers through Avetta’s platform to maximize value, drive adoption, and secure renewals. You’ll act as the customer advocate across teams, shaping their success journey and identifying opportunities for expansion. Your work enables customers to start projects on time by leveraging Avetta’s data-driven insights. This role blends relationship management with cross-functional collaboration and continuous improvement.

Pay / Benefits

• hybrid working (3 days in office)
• remote work within England possible
• career development opportunities
• working with enterprise SaaS
• global client exposure

Responsibilities

• Nurture and grow client relationships and identify additional stakeholders
• Maintain customer momentum post-launch to drive adoption over time
• Serve as trusted advisor on use cases, product functionality, and program recommendations
• Conduct regular review-and-planning sessions (Success Planning and QBR) with stakeholders
• Ensure clients are trained and using Avetta products to maximize benefits
• Provide references, anecdotes, and data-driven observations to Marketing about clients and industry
• Collaborate with Client Success to develop strategies that increase adoption, retention, and expansion
• Act as the voice of the client to internal teams to drive problem-solving and potential improvements
• Support Account Managers with growth plans and at-risk mitigation
• Own the overall health of each assigned client account
• Assist Client Support with difficult client issues
• Partner with Implementation and Professional Services on best-practice implementations and growth opportunities
• Maintain a mindset of continuous improvement to increase efficiency and impact
• Use data to inform recommendations and decisions
• Fully document client interactions in SFDC, Wrike, etc.

Key requirements

• 1-3 years in a customer-facing role (Customer Success or Account Management preferred) with an Enterprise SaaS company or in supplier management
• Fluent in German and English, both written and spoken
• Bachelor’s Degree or equivalent work experience
• Experience with Microsoft Office and CRM tools, JSON-friendly tools like SFDC; JIRA a plus
• Excellent interpersonal, verbal, and written communication skills
• Highly organized, collaborative, responsive, and proactive
• Experience mastering new technologies, processes, and training others
• Strong project management skills; PMP a plus
• Background in HSE or Procurement preferred

• strong communication
• collaboration
• proactivity
• SFDC
• Wrike
• CRM tools

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