Account Director

Overview

As Account Director, you’ll lead client relationships and integrated programmes for healthcare and pharmaceutical accounts. You will partner with Strategy, Creative, Medical Strategy, Project Management, and Science & Regulatory teams to translate objectives into clear briefs and delivery plans. You’ll oversee day-to-day account leadership, budgets, and delivery quality while spotting opportunities to grow existing business. This role offers a chance to shape multi-channel healthcare communications within a collaborative, data-informed agency culture.

Responsibilities

• Lead day-to-day relationships with healthcare and pharmaceutical clients; manage communications, present programme recommendations, and align objectives and expectations.
• Manage integrated healthcare communications programmes across multiple workstreams with Project Management to meet timelines, budgets, scopes, and quality standards.
• Oversee account financials including budget tracking, revenue forecasting, scope management, and resource planning; escalate risks and propose solutions.
• Coordinate Strategy, Creative, Medical Strategy, Project Management, and Science & Regulatory teams to develop client briefs, align stakeholders, and ensure compliant communications.
• Identify opportunities to deepen client relationships via account planning, programme recommendations, and scope development; mentor junior team members.

Key requirements

• 5+ years of client services experience in advertising, marketing, or communications agency with multi-workstream delivery.
• 2+ years on pharmaceutical, healthcare, or life sciences accounts in a regulated environment.
• Experience managing integrated marketing or communications campaigns with cross-functional teams and multi-channel delivery.
• Experience managing account budgets, forecasts, resources, and scopes with cost tracking and risk management examples.
• Experience presenting campaign recommendations and performance updates to client stakeholders with client-facing deliverables.

• strong communication
• collaboration and teamwork
• stakeholder management
• AI-enabled tools experience
• project management and coordination
• data-driven reporting or analytics

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