IT Operations Manager

Overview

As IT Operations Manager, you will lead delivery, performance and continual improvement of IT operations in a secure, regulated environment. You’ll develop multi-disciplinary teams and drive service stability, security and resilience in partnership with technical and senior stakeholders. You’ll shape operational excellence and ensure services meet customer and organizational expectations, enabling mission-critical decisions. This role offers leadership impact within a collaborative, mission-driven culture focused on wellbeing and professional growth.

Pay / Benefits

• 25 days annual leave plus bank holidays
• Option to buy additional annual leave
• Pension scheme
• Life assurance
• Private healthcare
• Private dental care and wellbeing allowance

Responsibilities

• Provide operational leadership, setting priorities and delivery standards
• Lead and develop multi-disciplinary teams to foster accountability and high performance
• Ensure services are operated, maintained and supported to meet requirements
• Drive service improvement initiatives for efficiency, reliability and customer outcomes
• Manage operational risk, security and resilience activities
• Oversee capacity planning and readiness for new services and changes
• Represent operational interests in decision-making forums
• Utilise management information to support decision making and continuous improvement
• Contribute operational expertise to long-term service sustainability

Key requirements

• Degree-level qualification in an IT-related discipline or equivalent experience
• Significant experience leading complex IT operations, infrastructure or support environments
• Experience leading multi-disciplinary teams
• Strong understanding of IT service management principles and operational governance
• Eligible for DV clearance (UKEO)

• leadership
• collaboration
• accountability
• IT service management (ITSM)
• operational governance
• capacity planning

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