Overview
In this high-impact role you will lead internal communications for BT Business Service, partnering with senior leaders to align strategy, customer priorities and transformation efforts. You’ll shape compelling narratives, advise executives, and steer communication plans across major programmes. You will develop audience-led, creative approaches using storytelling, events and digital channels to engage thousands of colleagues. You’ll also build and lead a small team, driving measurable business impact during a critical transformation powered by AI, technology and operational change. This is a pivotal opportunity to influence how a large, complex service organisation communicates and delivers1
Pay / Benefits
- Company car scheme (or cash alternative)
- 15% on target annual bonus
- Private healthcare for you and your family
- Online private GP 24/7 for you and immediate family
- Paid carers leave up to 2 weeks
- Equalised maternity, paternity, adoption leave – 18 weeks full pay, 8 weeks half pay
Responsibilities
- Act as the lead internal communications adviser to the Service and Business Operations MD and leadership team
- Develop and deliver the communications strategy for Service, aligned to business priorities, customer outcomes and the wider Business narrative
- Shape compelling narratives and communication plans that support business performance, colleague engagement and transformation
- Provide strategic communications counsel, challenge and insight to senior leaders
- Lead communication activity across key business, people and transformation programmes
- Build leadership communication capability through coaching and support
- Lead, coach and develop a team of communications professionals, driving high performance and continuous improvement
- Own the governance, planning and channel strategy for Service communications, ensuring communications are coordinated, effective and aligned to brand standards
- Use insight, sentiment and engagement data to measure effectiveness, optimise engagement and inform decision-making
Key requirements
- Significant experience leading internal communications within a large, complex organisation
- Experience partnering senior executives and leadership teams, providing strategic communications counsel and influence
- Outstanding storytelling skills, with the ability to translate complex issues into clear, compelling communications
- Strong leadership, stakeholder management and decision-making capability, with the ability to build high-performing teams, develop capability through others, and thrive in a fast-paced, evolving environment with resilience and sound judgement
- Excellent judgement and resilience
- Stakeholder management
- Commercial acumen
- AI and Digital 1st mindset
- Storytelling and narrative development
- Channel strategy and governance
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