Transformation Communications Manager

Overview

In this role you will own and shape the communications and engagement plan for Landmark, aligning activity with programme milestones and business priorities. You will translate complex change into clear storytelling for diverse audiences and create engaging content across channels. You’ll partner with programme leaders to craft messages and build momentum across workstreams, using feedback to improve visibility and understanding of the transformation. This is a fast-paced, cross-functional role that supports a large-scale ERP transformation and broader digital evolution at M&S.

Pay / Benefits

• 20% colleague discount on M&S products
• Competitive holiday allowance
• Discretionary bonus schemes
• Pension and life assurance
• Tailored induction and training
• M&S Choices portal perks

Responsibilities

• Own and deliver the communications and engagement plan for Landmark, aligned to programme achievements and business priorities
• Translate complex change into clear, audience-appropriate communications across multiple channels
• Develop engaging content (presentations, videos, town halls, newsletters, leadership updates, hub)
• Partner with programme leaders to craft key messages and engagement activity across workstreams
• Use feedback to improve engagement, visibility, and understanding of transformation

Key requirements

• Experience delivering communications, engagement or change activity within a complex transformation or programme environment
• Brilliant communicator and storyteller who turns complex information into simple content
• Strong business partner management skills with ability to work independently with leaders across teams
• Experience producing high-quality communications and presentations for senior stakeholders and using collaboration or programme hub platforms
• Proactive, organised and able to manage pace and ambiguity in a fast-moving environment

• storytelling
• stakeholder management
• independence
• SAP S/4HANA experience (advantageous)
• ERP transformation knowledge
• proficiency with communication platforms and programme hubs

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