Senior IT Incident & Service Desk Lead

The HBP Group is seeking a Senior Service Desk Engineer (3rd Line) to own and resolve high-priority escalations and serve as the senior technical contact during major incidents. Will travel to customer sites when needed and lead investigations across Microsoft, networking, cloud and infrastructure technologies.

You will work with Project Delivery, Service Delivery and third-party vendors, translating complex tech into clear updates, and driving continual service improvement and better

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