Exacom Systems Limited – the leading supplier of planning obligations and Building Safety Levy software to Local Authorities across the UK – is looking to recruit an enthusiastic and highly motivated Operational Support Manager to join its core management team.
The post holder will be responsible for the management of a range of customer focused service areas, including the client support helpline, online software training and demonstrations, client onboarding and the new Exacom Academy initiative.
Contract
Permanent, full time – 37 hours per week
£50k to £60k per annum. Starting salary negotiable depending on skills and experience
Location
Initially office based at the Exacom offices on the outskirts of Colchester in Essex. Hybrid working may be available for the right candidate after the initial training period
For more information about the post please feel free to contact Exacom Chief Operating Officer Kerry Stapleton for an informal chat: kerry.stapleton@exacom.co.uk
General management of Exacom Support Helpline, to include:
- Initial call triage and ticketing
- Providing direct replies to clients on S106, CIL, BNG, BSL Module and Exacom software related queries
- Assigning technical queries and tasks to the technical support team as appropriate
- Assigning specialist queries to members of the senior leadership team as appropriate
- General management of Exacom user training, including the Video Library, the new Exacom Academy initiative and bespoke training and workshops
- General management of client onboarding and product deployment arrangements in liaison with Technical Support colleagues
- Co-ordination and delivery of sales and software demonstration sessions to existing and potential clients
- Provision of support to the Chief Operating Officer on sales and procurement
- Contribute towards the development and design of existing and future Exacom software products and services as part of the middle management team
- Attend in-person and online meetings as required by management
- Undertake any other reasonable and appropriate duties as required by management
Person specification
- Practical experience of working in a S106/CIL/Planning related role in a Local Authority setting
- Excellent communication and presentation skills
- Excellent project management and organisational skills
- Sound general IT skills, including MS Office and Outlook
- Self-motivated and able to work independently, as well as part of a small highly collaborative team
- Enthusiastic, flexible and customer-focused
- Degree level education, preferably in a related field (planning, law, business, IT) or equivalent practical experience
- Experience in using Exacom software
- Experience in delivering training and presentations
- Interest in, or previous academic/practical experience of IT and software development
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