Customer Service Manager – Social Housing & Repairs

Wates Property Services (WPS) in London (Ealing) is seeking a Customer Service Manager to lead a customer service function across responsive repairs and maintenance contracts. You will drive a professional, efficient, and customer-focused service for residents and clients.

You will lead, develop and mentor customer service teams, deliver service improvements, and collaborate with operations to ensure excellent outcomes. This role requires strong communication and stakeholder management skills.

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