Rail Customer Experience Modelling Lead

DFTO seeks a Customer Experience Modelling Manager to establish a new analytical discipline within the rail sector. You will lead modelling for customer satisfaction, drawing on the Rail Customer Experience Survey and industry evidence to forecast and inform decisions.

Based in London, Leeds or Birmingham with hybrid working, you will collaborate across DFTO and the wider rail industry, oversee third-party modelling, and deliver practical guidance that strengthens customer and commercial

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