Office:
Ideally Bolton, however, other locations will be considered
We are looking to recruit a Case Manager within our TPA Team.
The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion.
The role is within our Real Estate team dealing with a variety of claims including Mid to High Net Worth claims, Contents and Commercial risks.
To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of QuestGates.
Key Skills:
- Excellent degree of knowledge of property related claims and principles
- Excellent communication skills, both oral and written, with the ability to articulate clearly and concisely
- High degree of IT competency and literacy
- Demonstrate personal and professional integrity and lead by example
- Good organisation / time management skills with experience of diary management
- Ability to work and contribute positively as part of a team and in isolation
- Ability to work accurately under pressure, adhering to deadlines and service standards
- Ability to use initiative and have a positive / enthusiastic attitudeAttention to detail and accuracy of information
- Cert CILA / Cert CII or willing to work towards is desirable
The role involves:
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
- To promote and support the TCF principles
- To ensure adherence to contractual/Client SLA’s and KPI’s
- To be accountable for the satisfactory resolution of any issues
- The proper escalation of claims or issues either outside license or as required by company procedures
- To fully, accurately and properly utilise and complete IT claims management systems, including Case Plan where appropriate
The Package:
- Enhanced contributory pension
- Enhanced family leave
- Electric car scheme
- Voluntary benefits schemes
- Share purchase scheme with interest free loans
Hours of work:
Standard working week is 35 hours, Monday to Friday with flexibility to work from home/office.
Closing Date for Applications:
Close of business on Wednesday 4th November 2026.
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