Contract Support Officer – Social Housing Repairs & Maintenance (Maternity Cover)Location: Islington, LondonJob Type: Full-time, Fixed-Term ContractContract Duration: 9-12 months (Maternity Cover)Salary: Competitive, dependent on experienceWorking Arrangement: Monday to Friday, fully office-based (no remote working)Job DescriptionWe are currently recruiting for an organised, proactive and experienced Contract Support Officer to join a busy team working on a social housing repairs and maintenance contract in Islington.This position is to provide maternity cover for an initial period of approximately 9 months, with the possibility of extending to 12 months.This is a fast-paced, office-based role involving the coordination of repairs, scheduling of trades operatives, tenant communication and contract administration.The successful candidate will play a key role in ensuring repairs are completed efficiently, appointments are managed effectively, and client service standards and KPIs are consistently met.Key Responsibilities* Plan, schedule and coordinate responsive repairs and maintenance works.* Manage trades operatives’ diaries, allocating jobs according to availability, skills and urgency.* Liaise with tenants to arrange, confirm and reschedule appointments.* Handle incoming and outgoing calls, responding to enquiries and resolving issues professionally.* Monitor ongoing jobs, updating progress and addressing delays.* Raise purchase orders for materials, works and subcontractors.* Maintain accurate job records and update contract management systems.* Upload completion documents, certificates and photographs.* Process work orders, variations and job completions.* Communicate regularly with the Contract Manager, trades operatives and clients.* Assist with reports, meeting minutes and performance monitoring.* Ensure all administrative activities meet client KPIs and service level agreements.Requirements* Previous experience in an administrative, scheduling or contract support role.* Experience within social housing repairs, property maintenance or construction would be highly advantageous.* Excellent organisational and multitasking skills.* Strong communication and customer service skills.* Confident handling telephone enquiries and communicating with tenants and operatives.* Good IT skills and experience using job management or scheduling systems.* Ability to prioritise workloads and work effectively under pressure.* Strong attention to detail and a proactive, problem-solving approach.* Ability to work collaboratively within a busy office environment.What We’re Looking ForWe are looking for someone who is reliable, organised and confident managing multiple tasks simultaneously. You should be comfortable working in a busy environment, communicating with different teams and ensuring that jobs progress smoothly from initial booking through to completion.Please note: This is a fully office-based maternity cover position, expected to last between 9 and 12 months.How to ApplyIf you have relevant experience and are interested in this opportunity, please apply with your up-to-date CV.We look forward to hearing from you
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