Location: Newcastle – Office Based, with Hybrid Working After 6 Months
Salary: £31,500 Basic OTE: £35,000–£40,000
- Manage High-Value Partnerships. Drive Growth. Maximise Revenue
Account Manager – Newcastle
We’re looking for an ambitious, analytical and commercially minded Account Manager to join our Partnerships team and manage some of our highest-value estate agency relationships.
This isn’t just about keeping clients happy. You’ll work strategically with established and enterprise-level letting agents, helping them get more from our platform, generate more opportunities and maximise their commercial performance.
You’ll manage partnerships giving you the opportunity to work with senior stakeholders, analyse performance data and develop tailored strategies that drive engagement, conversion and revenue.
If you enjoy building relationships, solving commercial challenges and turning data into tangible results, this could be the opportunity for you.
The Role
You’ll take ownership of a portfolio of high-value agent partnerships, managing the relationship throughout the customer journey — from complex onboarding and platform training through to ongoing performance reviews and commercial growth.
You’ll have the autonomy to develop your own account strategies, identify opportunities and implement initiatives that deliver value for both our partners and the business.
The key question you’ll continually ask is: How can we get more from our agents, and how can we do more for them?
What You’ll Be Doing
Manage Strategic Partnerships
- Build and develop strong commercial relationships with high-volume letting agents and property partners.
- Manage complex onboarding, securing stakeholder buy-in and ensuring teams are confident using the platform.
- Build trusted relationships with agency owners, directors and senior decision makers.
- Take ownership of the ongoing account management journey, ensuring partners remain engaged and successful.
Drive Commercial Growth
- Develop tailored account strategies to increase engagement, retention and revenue.
- Conduct strategic account reviews to identify opportunities for growth.
- Create bespoke incentives and initiatives to generate leads and maximise commercial opportunities.
- Identify ways to increase agent activity and help partners get greater value from the platform.
- Proactively identify churn risks and develop solutions to protect and grow accounts.
Turn Data Into Results
- Analyse lead volumes, platform usage and performance data.
- Produce detailed reports highlighting opportunities to improve conversion and commission generation.
- Translate data into clear, actionable recommendations for agency partners.
- Monitor performance against KPIs, identifying opportunities to improve engagement, retention and revenue.
Collaborate Across the Business
- Work closely with internal teams to resolve issues and ensure processes run smoothly.
- Support B2C sales conversion through stronger, more effective agency partnerships.
- Maintain accurate CRM records across multiple contacts and complex accounts.
- Share insights and opportunities with the wider Partnerships team.
What We’re Looking For
We’re looking for someone who combines commercial awareness, analytical thinking and relationship-building skills.
You’ll ideally have:
- Experience in Account Management, Key Account Management or Business Development.
- Experience managing high-value or high-volume commercial accounts, ideally within estate agency, lettings or property.
- A track record of driving account growth, retention, engagement or conversion.
- Strong communication skills and confidence presenting to senior stakeholders and directors.
- An analytical mindset, with the ability to interpret data and turn insights into commercial action.
- Experience delivering training or consulting with clients to improve performance.
- Strong organisation, time management and CRM management skills.
- A proactive approach to problem-solving and identifying opportunities.
- A results-driven mindset, with a track record of delivering against KPIs.
Experience working with high-volume estate agencies would be particularly valuable, but we’re also interested in commercially driven account managers from other sectors who can demonstrate the right skills.
If you’re an Account Manager who enjoys going beyond relationship maintenance — using data, strategy and commercial thinking to grow accounts and deliver measurable results — we’d love to hear from you.
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