Customer Success Manager

Overview

In this role you will own and nurture a diverse portfolio of B2B clients, acting as a trusted advisor to senior stakeholders. You’ll align campaigns with commercial objectives, demonstrate value through ROI and performance insights, and collaborate across sales, content and data teams. The position offers autonomy in managing relationships, influencing renewals, and shaping the customer journey in a fast-growing international business.

Pay / Benefits

• hybrid working
• 20% bonus
• international exposure
• permanent contract

Responsibilities

• Manage a portfolio of ~60–70 accounts including high-value partnerships
• Drive client success by aligning campaigns with clients’ commercial objectives and KPIs
• Maximise retention by building relationships and proactively mitigating risk
• Demonstrate ROI via campaign analytics and performance reporting
• Engage with senior decision-makers and provide strategic recommendations
• Collaborate with internal sales, content, marketing and data teams to deliver exceptional client experience
• Improve the customer journey with fresh ideas in account management and retention
• Attend client meetings and industry events, balancing in-person and virtual engagement

Key requirements

• Strong relationship management skills; commercial awareness; genuine curiosity about how businesses operate
• Experience in Customer Success, Account Management, Client Services or related roles (B2B media, publishing or marketing is a plus)
• Ability to understand complex client challenges and communicate with senior stakeholders
• Comfort with data and performance metrics to demonstrate value
• Ability to handle multiple client priorities with proactive ownership
• Proactive, personable, commercially astute and hands-on demeanor

• relationship-building
• commercial acumen
• curiosity about businesses
• campaign analytics
• performance reporting
• data-driven decision making

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