Facilities Service Desk Lead

WEG Tech is seeking a Service Desk Manager to lead the Estates and Facilities Service Desk at the university. You will oversee day‑to‑day operations, manage tickets and service reports, allocate work to in‑house teams and external providers, and monitor performance to minimise disruption to teaching and campus operations.

The role focuses on coordinating maintenance across multiple teams, reviewing out‑of‑hours reports and driving continuous improvement in service delivery and safety compliance.

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