UK Customer Service Lead – Relationship & Growth

Moneyfarm in London is seeking a Customer Relationship Manager to lead the UK customer service team. This hands-on role manages day-to-day service delivery across phone, email and chat, ensuring consistent outcomes and high customer satisfaction while working in a hybrid setup.

You will partner with the Customer Experience Manager, maintain strict service levels, develop team specialists in pensions/drawdown or direct investing, and contribute to product and operations improvements in line with

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