This GNB (Global Network Banking) Relationship Manager, Vice President, role is required to maximize the value of these relationships internationally by working closely with Global Relationship teams, group offices and product partners. The role holder is expected to manage a portfolio of subsidiaries of clients in the innovation economy with support of Portfolio Managers.
They will acquire, retain, and grow client relationships for UK IVB while adhering to the Group values, business strategy, operational policies, regulatory requirements and risk management practices. The role provides dedicated relationship management to a portfolio of customers with accountability for sales, service, risk and operational delivery.
The role encompasses and has the following principal responsibilities:
- Focus on growing the business sustainably, by identifying opportunities to expand the portfolio and broadening client relationships by leveraging HSBC’s extensive network, always delivering a high quality and robust service.
- Drive long term growth in line with strategic plans through appropriate relationship building, customer contact plans and pipeline management for new and existing customers.
- Responsible for identifying sales opportunities that address specific needs for our clients and managing these from identification to point of sale.
- Develop a deep understanding of client needs, in order to effectively adopt a needs-based approach, engaging clients and increasing new business.
- Build a strong understanding of the client’s business and industry to promote insights, enrich client conversations and deliver fair outcomes.
- Command a strong understanding of the client through pro-active credit risk assessments and customer due diligence reviews.
- Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk.
- Ensure adherence to all applicable operational risk standards and policies, reporting any breaches in accordance with local procedures.
- Keep abreast of developments, products and offerings from HSBC and competitors, as well as wider market changes.
- Outwardly demonstrates our principles of treating customers fairly.
- Acts as ambassador for HSBC, developing the bank’s profile in the local business and wider community
Requirements (Skills/experience):
- Proven passion for the innovation economy, knowledge of venture capital and profile of venture backed companies.
- Proven ability to represent the bank externally.
- Experience in managing commercial relationships with international needs.
- Experience of delivering of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers.
- Ability to interact with business customers at all levels
Skills:
- Good commercial acumen, risk assessment, trade finance, cash management experience.
- Excellent time management, planning and organisation skills.
- Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
- Solid risk management skills.
- Good credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension.
- Strong analytical ability.
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- Builds effective networks across business areas, developing relationships based on mutual trust
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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