Senior 3rd-Line Service Desk Engineer

The HBP Group is seeking a Senior Service Desk Engineer (3rd Line) to own and resolve high-priority technical escalations, lead major incidents, and travel to customer sites as needed. You will mentor teams, drive investigations across Microsoft, networking, cloud and infrastructure technologies, and deliver clear, confident updates to customers.

Ideal candidates bring deep technical knowledge and exceptional customer communication, with a track record of reducing incidents and improving service

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