Application Duty Technician – Level 2/3 Support
Requirement: Five years’ continuous UK residency
The Opportunity
Support a one-of-a-kind National Critical Infrastructure system on a government project, working closely with the client, third-party suppliers and IBM delivery teams.
As an Application Duty Technician, you will provide Level 2/3 application support within a live-service environment, helping maintain a 99.99% service-level agreement. This is a varied, hands‑on role where you will investigate user incidents, diagnose underlying issues and work through to service restoration or implementation of a fix.
What You’ll Be Doing
- Delivering Level 2/3 application support for a business‑critical system.
- Investigating and diagnosing user incidents, taking issues through to resolution.
- Working with clients, third parties and IBM delivery teams to restore service and implement fixes.
- Using monitoring and event‑management tools to identify and investigate service issues.
- Applying your technical knowledge across applications, databases and supporting technologies to maintain reliable live services.
What You’ll Bring
Experience in application support or a comparable Level 2/3 technical support environment, with hands‑on knowledge of:
- Netcool
- ServiceNow (SNOW)
- PowerShell
- SQL
- Oracle
You will take a logical approach to troubleshooting, communicate clearly with technical teams and customers, and be comfortable supporting services where availability is critical.
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