Hybrid Tech Support Analyst – First & Second Line

Velociti Group is seeking a customer-focused IT support specialist to provide first and second-line assistance from its Sheffield office. The role combines phone, email, and self-service handling with an emphasis on clear communication, troubleshooting, and timely issue resolution.

You will engage with customers, triage tickets, collaborate with multiple departments, and contribute to knowledge base improvements while maintaining SLA adherence and a high level of service quality.

#J-18808-Ljbffr…